Vodafone network issues leave some customers without access to the internet
10AM UPDATE: Vodafone has now confirmed that it has fixed the network bug that was affecting some customers this morning with a full service now resumed. In a statement sent to Express.co.uk, Vodafone said: “We had an issue with our network this morning, meaning some customers couldn’t use mobile data – the issue was fixed by 9.30am, and we’re seeing customers getting connected as normal now.”
ORIGINAL STORY: If your Vodafone-powered device can’t get access to the web this morning it appears you are not alone. Hundreds of customers are reporting an issue with Vodafone’s data network leaving them unable to access the web, send emails or stream music.
The gremlins appear to have begun overnight with outage monitor, Down Detector, currently showing that the problems are ongoing. Most of the reports appear to be centred around London but Birmingham and Manchester may also be affected.
Speaking on Down Detector’s forum page, one Vodafone user said: “No service, only occasional blips of life, then off again. Been happening for hours and still no explanation from Vodafone. Total shambles.”
Whilst another added: “I have zero network access! What’s happening?”
Along with those reports via Down Detector, Twitter is also full of Vodafone users complaining of data problems with one tweet saying: “@VodafoneUK Vodafone Data is down.”
Express.co.uk has contacted Vodafone to find out how long the issues are expected to last but it does appear the network is aware of the outage.
In response to a tweet on social media, Vodafone said: “We’re aware of some customers experiencing issues with their network coverage. Don’t worry, our engineers are on it and we should have an update on this as soon as possible. Thank you for your patience!”